About Course

This Certificate course in Front Office Operations provides comprehensive training in the essential skills required to excel in the front office of hotels and other hospitality establishments. The curriculum covers a wide range of topics, from guest relations and reservations management to front desk operations and concierge services.

Course Curriculum

The curriculum covers a wide range of topics related to front-office operations, including:

  • Introduction to Front Office Operations
  • Guest Relations and Customer Service
  • Reservations Management
  • Front Desk Procedures
  • Concierge Services
  • Handling Guest Inquiries and Complaints
  • Front Office Accounting and Reporting

Preparation for the Front Office Operations typically includes the following:

  • Understanding the hotel’s organizational structure, policies, and procedures.
  • Familiarizing with the hotel’s reservation system, room types, and room rates.
  • Learning effective communication skills to interact with guests.
  • Developing problem-solving and decision-making abilities to handle guest inquiries and concerns.
  • Gaining knowledge of hotel amenities, services, and local attractions to provide recommendations to guests.
  • Mastering cash handling, credit card processing, and other financial transactions.
  • Practicing efficient check-in and check-out procedures.
  • Developing a thorough understanding of the hotel’s housekeeping and maintenance operations.
  • Acquiring proficiency in using front office equipment, such as computers, phones, and printers.
  • Participating in training programs to enhance customer service skills and industry knowledge.

Who can apply?

  • Passed with aggregate 40% marks in 10th standard with Science & Mathematics
  • 40% marks in English either in 10th/ 12th / diploma/degree
  • Age Limit –Between 16 Yrs to 25 Yrs.

The Certificate in Front Office Management Course is applicable for:

– Individuals seeking to start a career in the hospitality industry, particularly in the front office or reception area of hotels, resorts, and other accommodation providers.
– Current front office staff looking to enhance their skills and knowledge to advance their careers.
– Entrepreneurs interested in opening their own hotel or hospitality business.
– Career changers who want to transition into the hospitality sector.
– Students and recent graduates who want to gain practical, industry-relevant skills.